Support and Help Channels
A 60 mins Ticket Solution Guarantee
Our client help and support Dept is on duty day and night to reply to all your support requests. Every ticket you submit to us will be taken care of within no more than one hour. If your case calls for the assistance of one of our administrators, we’ll address the ticket to the person on shift and will inform you that the case is under control.
Professional Technical Assistance Service
Our customer support staff will be on duty for you 24/7/365 to to reply to all service demand tickets that you send. We offer customer assistance for the software programs that are pre–installed on your hosting server. These include our in–house built Web Site Control Panel, the chosen Operating System as well as the server admin panel (with regards to the VPS type).
An Intuitive Help Zone
Each section of the Web Site Control Panel that is available totally free with your VPS has an included article base. You’ll see an assortment of in–depth how to posts and a selection of step–by–step video lessons that illustrate all the regular site managing duties. You can use them by clicking the Help or Video keys in the right side of each Control Panel section.