Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every single support request you submit to us will be replied to within maximum 60 minutes. If your support ticket or email calls for further assistance from a sysadmin, we will without delay forward it and leave a comment to inform you that your matter is being examined. If you take advantage of the Optional Managed Services package, any of the services included there will be performed at a time of your choosing.
A Top–Class Tech Support Service
Should you need assistance with the Web Site Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server on your behalf, do not hesitate to get in touch with our technical support staff at any time via the ticketing system. Additionally, in case you require help administering your dedicated hosting server, you can order our Optional Managed Services package, which includes OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, data backup hard disk drive space, etc.
A User–Friendly Help Section
We have provided the Web Site Control Panel with a comprehensive knowledgebase, which offers detailed explanations of all its features and functionalities. In addition, we have created exhaustive video tutorials that will further show you how to perform a specific action or solve a regularly encountered problem. All the how–to articles and the tutorial videos are easily accessible from every Web Site Control Panel section through the Help and Videos buttons in the top right corner.