In case you have ever had a website hosting account before or you've dealt with any kind of online service, you probably know from personal experience that for certain things it's better to talk to a live person on the telephone rather than exchange tickets or emails. In order to find out more about a specific service before you buy it or when something small-scale needs to be made, for example, it is easier and faster to get it done in real time. When you're able to get in touch with representatives over the phone, it's also very likely that you are working with a real website hosting provider, not just a reseller. The level of support that you will get by phone may differ between different providers - from general issues to experienced tech support. Usually the majority of suppliers offer pre-sales assistance and first level phone support, while more complex tech issues are managed through email or tickets.

Phone Support in Website Hosting

Our website hosting plans come with telephone support fourteen hours per day even on public holidays, so if you don't have an account yet, you will be able to phone us and find out more about our solutions or whether we meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so that you'll be able to call the telephone number which is nearer to you. In case you're a current customer, we will help you in a timely manner with any kind of general and billing issues as well as with various technical matters to save you time and efforts - we acknowledge the fact that often it is much easier talk to a live person and get things done right away. Certainly, some situations simply cannot be resolved over the phone, so in such a case you're able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server plans that we supply include live phone support for 14 hours daily. If you're not sure which package is suitable for your websites, you would like to learn more about the plan's specifications or you'd like to have any other info about our services, you'll be able to call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will assist you. In case you already have an account, you'll be able to get in touch with us about sales and general matters, although we're often able to help with a number of technical issues as well. For strictly technical issues you will have to take advantage of our in-built ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option in case the trouble needs more time to be solved or it has to be escalated to our sysadmins.