In case you are a website owner, a problem could always emerge and it doesn’t automatically need to be related to the hosting service itself. For example, something might go wrong when you bring an Internet application up to date or some crucial data may be edited or erased unintentionally. Regardless of what the essence of the problem may be, you’ll need to contact the respective customer care team and request them to retrieve a backup or to help you deal with the problem that you are experiencing. How fast they will do this will determine the span of time that your websites will be inaccessible. For certain sites such as community sites or online shops, a continued downtime duration too often means losing visitors and cash. With this in mind, it is of primary importance that you use the services of a web hosting company that provides not only a very good help desk support service, but also a well-timed one.

One-Hour Response Guarantee in Website Hosting

If you’re using one of our Linux website hosting and you have a query or run into a problem, you can get in touch with us 24/7/365 by opening a ticket or by writing an e-mail and we’ll make sure that you obtain a reply in less than 60 minutes. In case the issue can be resolved, we’ll do it before we get back to you, whilst in case there’s something that you need to do on your end, we will give you all the necessary information – what possible solutions to try out, what settings to check, etc. Typically, you’ll receive a response within maximum 30 minutes, which implies that waiting for hours and hours on end or even for more than 1 day to receive support is something inconceivable. Our 1-hour response time guarantee applies to any query that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a helpdesk ticket from your web hosting Control Panel or send an email connected with your semi-dedicated server, you’ll have a response within one hour max. You can touch base with us at any time with regard to billing, technical or general matters and considering that we’re available to you 24-7, you will always get help right on time. Depending on the specific issue or question, we’ll give you more info, resolve the problem if it’s been caused by something that’s within our reach or advise you on what steps to take in case you need to configure a specific setting for a web app that we don’t have access to. You can just forget about waiting for a day for each single answer. As a matter of fact, in the majority of cases we answer emails and tickets within no more than 20-25 minutes.