There are a handful of ways to touch base with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. It is the least complicated correspondence channel for a variety of reasons. In the event that no support engineer is free at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always hit home. Plus, you can copy and paste extensive bits of info without worrying about typographical errors, and if a certain issue requires more time to be fixed or a number of replies must be exchanged, all the info will be in the very same place, so either party can always see the comments provided by the other one. The downside of using tickets to contact your hosting provider is that they’re usually separate from the hosting platform, which goes to say that if you need to supply information or to follow guidelines, you will have to use no less than two different interfaces and this number can grow if you’d like to manage a handful of domains. Moreover, a lot of web hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting an answer.

Integrated Ticketing System in Website Hosting

With a website hosting from us, you will never need to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst you are browsing your website files or editing various settings. The ticketing system is being strictly monitored 24-7-365 by our customer care staff representatives and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to receive support. Unlike some other web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information relating to any billing or technical problem. Furthermore, you can see a selection of informational articles, which will help you deal with the commonest issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated services, which implies that you won’t require a separate platform to contact our client support staff – you can do that on the spot as soon as you face a complication. Sending a new ticket takes several mouse clicks and tracking down an older one is just as simple. With our intelligent search box, you can swiftly track down any ticket that you’ve already submitted. You can submit a ticket at any given time whatsoever since our client service team representatives are at your service 24-7 and respond in less than one hour, although it seldom takes this much to get support. With Hepsia, you will have everything in one location and you can forget about using 2 or more platforms to solve a simple problem.